Will my items look exactly like the picture shown?
Sometimes due to stock change and availability out of our control we will use flowers, brooches and artificial foliage as close to the ones advertised as possible. However this can result in slight differences - but we assure you the quality will be kept the same and at a high standard. Please note the colours may vary slightly due to the light while photographing. There also may be slight blemishes on the flowers which are produced at the point of manufacturing which is completely out of our control. These terms are agreed when an order is placed. All items are lovingly handmade.
What size are your items?
You can find all the measurement information next to the item and reading the description listed. We list our measurements in inches. Round measurements are listed in the diameter (side to side). All items are measured over the dome of the roses, not the back or side of the bouquets etc. Wrist corsages come as standard and are expandable. All sizes are approximate - not exact - there may be slight differences due to stock changes out of our control. All our items are sent as per illustration and size stated.
What would you recommend for buttonholes or pin ons for light coloured suits/outfits?
As much as our products are produced as colourfast, we strongly advise as a preventative measure against any colour transferal, ribbon covered stems on light colours. We do not accept responsibility of any colour transfer from any of our items onto any garment (suits, outfits etc) and we will not under any circumstance cover dry cleaning, cleaning products or replace any garment. These are the terms accepted upon ordering. If you would like any advice or clarification please contact the team before placing the order.
GroovyRuby only uses the highest quality of flowers. Realistic is our main aim, so we hope you will love your chosen designs. If you have any questions or queries please contact: enquiries@groovyruby.co.uk.
All of the orders are lovingly handmade & bespoke. We work in wedding date order prioritising each next calendar month & aim to get your wedding flowers to you between 4 weeks - 10 days before your stated wedding date at the checkout. If your wedding date is less than one calendar month please contact us prior to ordering so we can check the schedule availability and appoint one of our team to accommodate you.
Dispatch running time also depends on wedding season. At GroovyRuby we consider wedding season to run from June to September. Weddings will be dispatched at around 2 weeks before in this time frame due to the high volume regardless of when secured. Out of season wedding dates, for example, January weddings will receive their flowers normally at around 6 weeks before.
The wedding date you enter at purchase is considered your wedding date to comply with our terms and conditions. There will be no refunds after this stated wedding date. In theory you can put any date you would like to receive your flowers in this box. But please keep the above information in mind regarding our terms.
We dispatch our items with DPD*, after receiving our dispatch email, you usually receive your order within 1-2 working days. DPD will contact you regarding your parcel directly once picked up from our workshop, supplying you with a tracking number and delivery options.
Samples & small orders (depending on size and complexity) are dispatched much quicker than the time stated above - usually within 5-10 working days.
We always advise our customers to order and secure their flowers as soon as possible due to how busy we are and potential design change.
*Scottish Highland & Ireland addresses (only) are posted through Royal Mail 2nd class signed for service.
