All of the orders are lovingly handmade & bespoke. We work in wedding date order prioritising each next calendar month & aim to get your wedding flowers to you between 4 weeks - 10 days before your stated wedding date at the checkout. If your wedding date is less than one calendar month please contact us prior to ordering so we can check the schedule availability and appoint one of our team to accommodate you.
Dispatch running time also depends on wedding season. At GroovyRuby we consider wedding season to run from June to September. Weddings will be dispatched at around 2 weeks before in this time frame due to the high volume regardless of when secured. Out of season wedding dates, for example, January weddings will receive their flowers normally at around 6 weeks before.
The wedding date you enter at purchase is considered your wedding date to comply with our terms and conditions. There will be no refunds after this stated wedding date. In theory you can put any date you would like to receive your flowers in this box. But please keep the above information in mind regarding our terms.
We dispatch our items with DPD*, after receiving our dispatch email, you usually receive your order within 1-2 working days. DPD will contact you regarding your parcel directly once picked up from our workshop, supplying you with a tracking number and delivery options.
Samples & small orders (depending on size and complexity) are dispatched much quicker than the time stated above - usually within 5-10 working days.
We always advise our customers to order and secure their flowers as soon as possible due to how busy we are and potential design change.
*Scottish Highland & Ireland addresses (only) are posted through Royal Mail 2nd class signed for service.